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Do's and Don'ts of Customer Bankruptcy
Date(s):
August 6, 2019
Venue:Heathman Lodge
Description:Note:
Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.
Who Should Attend:
Employees within the customer service, credit, and collections departments of public power utilities.
Related Event
Serving Customers with Mental Health or Substance Use Issues, August 7, 2019
Course Overview:
Almost one million businesses and individuals file bankruptcies annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a special type of challenge for utilities due to the necessity of their services to consumers. Utilities must find a balance between following the laws as they relate to bankruptcy while being responsive to their customers and limiting the exposure to revenue loss. This course covers all the basic information relating to bankruptcies that utility employees need.
Course Objectives:
- Defining bankruptcy
- Understanding the five types of bankruptcies
- Basic bankruptcy terminology
- Current bankruptcy law (Title 11 US Code)
- Debtor and creditor rights under bankruptcy
- How utility bills are treated under bankruptcy
- A step-by-step procedural guide
- Ensuring policies, bylaws, and procedures are synced
Course Instructor:
Debra Ballard, Continuum Education + Training
Course Schedule:
Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location and Hotel Information:
Heathman Lodge
7801 NE Greenwood Drive
Vancouver, WA 98662
(360) 254-3100
No rooms have been blocked for this meeting. Please call the hotel and mention NWPPA to receive our corporate rate.
Course Fees:
Utility Member Early Bird (ends 7/06/2019): $360
Utility Member Standard: $435
Associate Member Early Bird (ends 7/06/2019): $540
Associate Member Standard: $615
Non-member Early Bird (ends 7/06/2019): $1,080
Non-member Standard: $1,155
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.
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For More Information:
To find out more about this event, or to learn about other events, view the Training and Event Catalog. |
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